Reference

What You Agree to When You Use 31bd

These terms set out the rules that apply to your 31bd account — how it works, what you can do, and what we expect from you.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension groundsJurisdiction-dependent access
31bd What You Agree to When You Use 31bd
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is available to help. You can contact us through live chat inside the account dashboard, by email, or via the help form on this site. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Access live chat from inside your account dashboard. This is the fastest path for urgent questions about account restrictions or wallet transaction disputes.

Email Support

Send terms-related queries to our support email address listed in your account settings. Include your registered mobile number for faster matching.

Help Form

Use the on-site help form for non-urgent questions about eligibility, account rules, or wallet verification requirements under these terms.

HOW WE HANDLE ACCOUNTS

Account Security and Data Handling

We hold account and transaction data only for as long as it is operationally or legally required. Your bKash, Nagad, and Rocket transaction records are stored securely and are never shared with third parties outside of required verification or fraud-prevention checks. If you believe your account has been accessed without your consent, contact support immediately via live chat — we can freeze account activity while we investigate.

Data Retention Account data and wallet transaction logs are kept only as long as required for verification and dispute resolution. You may request a summary of stored data via the help form.
Account Security Your login is protected by OTP verification tied to your registered mobile number. We never ask for your bKash or Nagad PIN — any request claiming otherwise is not from us.
Requesting Changes To update registered details such as your mobile number or wallet address, contact support through live chat with your national ID ready for confirmation.
Who to Contact For all terms-related concerns — account closure, data queries, or eligibility questions — reach the team via live chat or the support email shown in your account settings.

Common Questions About These Terms

These are the questions we get most often about how the 31bd terms apply to accounts, wallets, and eligibility. If your question is not here, use the live chat or help form to get a direct answer.

Yes. Depositing via bKash, Nagad, or Rocket means you have accepted these terms. Each wallet transaction is subject to the same account rules as any other funding method.

Duplicate accounts violate our one-account rule. If we identify multiple accounts linked to the same person, we may close the duplicates and place a hold on associated wallet funds pending review.

We may update these terms at any time. We publish the revised version on this page. Continued use of your account after an update means you accept the revised terms.

We may ask for a valid national ID document before processing a withdrawal. Submit this through the account portal. The request is standard and applies to all accounts above certain activity thresholds.

Yes. Access to 31bd depends on your local law and the regions we support. These terms do not override local regulations. If online gaming is restricted in your area, eligibility may not apply to you.

Contact our support team via live chat or the help form. For a data summary or account closure, have your registered mobile number and national ID ready to confirm your identity.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.