Reference

How 31bd Handles Your Personal Information

This privacy policy explains what data we collect when you use your 31bd account, how we use it, and what control you have over it. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device data clarity

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What Information We Collect and Why

31bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 31bd account, we collect the details you submit during registration — your name, email address, phone number and date of birth. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference, amount and wallet number

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so we can match payments to your account accurately. We do not store your full mobile banking PIN or password. We also collect device and browser data — your IP address, the type of device you use, and session timestamps — to detect unusual login activity
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and keep your account secure. If you contact our support team, that conversation is stored so we can follow up consistently. We use all of this data only for account management, payment verification, fraud prevention and improving how the platform works. We do not sell your
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personal data to third parties. Availability of our services depends on your local law and eligible regions. If you withdraw consent for certain processing, some account functions may become unavailable.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We use SSL encryption across the site so data moving between your device and our servers stays protected. Session tokens expire after inactivity, which means a logged-out device cannot resume your account without re-authentication. We keep your data only as long as your account is active or as required to resolve disputes and meet obligations — after that, records are removed from our active systems.

Payment Data Handling

Deposits and withdrawals via bKash, Nagad and Rocket are logged by transaction reference only. We never store your full mobile banking credentials or wallet PIN.

Cookies and Device Data

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform are used most. You can adjust cookie preferences in your browser settings at any time.

Account Security Measures

Login attempts from unrecognised devices trigger an OTP verification to your registered phone number. This applies whether you access from mobile in Dhaka or desktop anywhere else.

Data Retention and Deletion

Once your account is closed, we retain minimal records only where legally required. Submit a deletion request through account support and we will confirm what can be removed and when.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your data, want to request a copy of what we hold, or need to correct something on your account, our support team can help. You can reach us through live chat on the site, by email, or through the account help section. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your request comes in.

Live Chat Open the chat window from your account dashboard. Our team handles data queries including access requests and correction requests directly through this channel.

Email Support Send your data request or privacy question to our support email. Include your registered phone number so we can match your request to the correct account.

Account Help Section Log in, go to Account Settings, and select the Help option. From there you can submit a data access or deletion request without leaving your account page.

Common Questions About Your Privacy at 31bd

These are the questions we hear most often about how your data is managed on 31bd. If your question is not here, reach out through live chat or email and we will respond directly.

We collect your name, email, phone number and date of birth at registration. This is used to verify your identity and manage your account. We do not collect more than we need.

We store transaction references and wallet numbers to match deposits to your account. Your PIN, password and full banking credentials are never stored on our systems.

Yes. Submit a data access request through the Account Help section or email support with your registered phone number. We will compile and send what we hold within a reasonable timeframe.

Contact our support team via live chat or email. We will confirm what records can be deleted, what must be retained for legal reasons, and the expected timeline for removal.

We do not sell your data. We may share limited data with payment processors like the networks behind bKash, Nagad and Rocket solely to complete transactions and prevent fraud.

We use session cookies for login continuity and analytics cookies to understand platform usage. You can block or delete cookies through your browser settings without affecting your account credentials.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash Velocity InfoTerms & Conditions

How 31bd Handles Your Personal Information

Data Handling, Cookies and Account Security

Payment Data Handling

Cookies and Device Data

Account Security Measures

Data Retention and Deletion

Reach Us About Your Data

Common Questions About Your Privacy at 31bd

01 What personal data does 31bd collect when I register?

02 Are my bKash, Nagad or Rocket payment details stored?

03 Can I request a copy of the data 31bd holds on me?

04 How do I ask 31bd to delete my personal data?

05 Does 31bd share my data with third parties?

06 What cookies does 31bd use and how do I control them?

Privacy Policy

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